Official Samsonite YouTube channel Official Samsonite Facebook fan page Official Samsonite Google+ page Official Samsonite Pinterest page

Contact us

E-Shopinvest nv and Samsonite welcome your questions and comments. Please select your question.


I would like to comment on a product that I purchased in a retail store in Denmark.



Thank you for contacting us. Our country office team will reply to you as soon as possible.

I have a Samsonite product and I have a question.

Repairs:

We recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.
Please read our section on repairs on the FAQ section for detailed instructions.

To contact us by email :



Thank you for contacting us. We will reply to you as soon as possible.


I would like to order a spare part.

Please read our section on keys, locks & spare parts in our FAQ.

I would like to contact sales for a product offer (including B2B).

To contact us by email :



Thank you for contacting us. Our sales office team will reply to you as soon as possible.


FAQ :
Q: Where can I find the full catalog?
A: Please download our most recent catalog here.

I would like to contact customer service regarding my online order.

Contact Customer service



Thank you for contacting us. Our Customer Service team will reply to you as soon as possible.

Office Hours :
Monday-Friday : 8.15 AM till 12 AM - 1 PM till 5.30 PM (GMT+1)
Please mention your order number or account number that you received while placing an order.

FAQ :
Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to see the shipper's tracking number.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns for detailed instructions.